OPINIONS MATTER

WHAT OUR OWNERS say

  • “Dear Ryan:

    As our boat is now enroute to the Pacific Coast, I wanted to send a brief letter of appreciation to you and your team for your tremendous support of our Maritimo 50 over the last 2 years.

    With our previous boat, we had used two other yacht management companies and for the most part we were disappointed in their service and commitment. Being part-time residents of Florida it was very important to us to have our boat looked after when we were not there; we were fortunate to find your firm. You treated it as your own, ensuring it was serviced as per schedules and always cleaned and waxed, keeping it in showroom condition. When we had problems, you were always available to answer our calls promptly, give advice and go over and above to help. I will never forget that Saturday morning when, shortly after departing Fort Lauderdale on the way to the Bahamas, we experienced a prop issue and had to return to the harbour. Your technicians arrived within 45 minutes, fixed the problem and had us on our way.
    The confidence we had in your company was evident when we felt it was unnecessary to return to Ft. Lauderdale to prepare the boat for shipping to the Pacific Northwest. We left this in your capable hands, you made recommendations based on your knowledge of what could go wrong on these trips and made the process flawless. Your employees exhibit an extraordinary work ethic and obvious appreciation for the boating life which translates into exceptional customer service. Thanks again Ryan.

    Richard Lock, May 23, 2016